Returns & refunds

Your 7-day return window

You can return an item within 7 days of delivery, in line with UAE consumer protection rules. This does not affect any other rights you have under UAE law.

Faulty, damaged or wrong items

Send us a photo on WhatsApp within 7 days with your order number. We will replace the item or refund you, and we cover the cost of collecting it.

Changed your mind

Items need to be unused and in their original packaging. For hygiene reasons, grooming tools that have been used can only be returned if they are faulty.

How to return

Message us on WhatsApp or email [SUPPORT EMAIL] with your order number and reason. We will arrange collection.

Refunds are paid by bank transfer within [NUMBER] working days of us receiving the item. Your bank may take a few more days to show it.